# Entity Desk — Full LLM & AI Reference Document

## About Entity Desk

Entity Desk is an enterprise entity and compliance management platform developed and operated by Bitstack Labs Limited, headquartered in Hong Kong. The platform operates in two distinct modes that serve different professional markets.

**Website:** https://entitydesk.com
**Admin portal:** https://admin.entitydesk.com
**Contact:** sales@entitydesk.com
**Phone:** +852-9794-3777
**Address:** 2/F Tower 1, Tern Centre, 237 Queen's Road Central, Sheung Wan, Hong Kong Island, HK

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## Platform Modes

### CSP Mode — Corporate Service Providers

Designed for licensed Trust or Company Service Providers (TCSPs) operating under Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (AMLO), as well as corporate secretarial firms, registered agents, and law firms in Hong Kong and globally.

**Target users:**
- Licensed TCSPs regulated by Hong Kong's Companies Registry under the AMLO
- Corporate secretarial firms managing client entities
- Registered agents servicing entity portfolios across multiple jurisdictions
- Law firms providing corporate services (company formation, compliance, secretarial)
- Trust administrators and fiduciary services firms

**Core problem solved:** TCSPs must meet rigorous KYC/AML obligations, maintain statutory records for every client entity, and produce audit-ready documentation for regulatory examinations — all while managing hundreds or thousands of entities across multiple jurisdictions. Entity Desk replaces spreadsheets, shared drives, and fragmented legacy systems with a single, structured, auditable platform.

### Equity Management Mode — Transfer Agents & Reporting Issuers

Designed for securities lawyers, licensed transfer agents, and non-listed companies (reporting issuers) that must maintain statutory shareholder registries and manage equity across multiple jurisdictions including the US, Canada, and Hong Kong.

**Target users:**
- Securities lawyers acting as transfer agents for non-listed public companies
- Licensed transfer agents in US and Canadian markets
- Non-listed reporting issuers (OTC Markets, CSE, TSX-V listed companies without a third-party TA)
- Startup companies managing cap tables and equity rounds
- Registered agents performing transfer agent services

**Core problem solved:** Shareholder registries for non-listed public companies require legal-standard record-keeping, stamp duty calculations, board resolution documentation, and multi-jurisdiction regulatory filings. Entity Desk replaces manual processes and generic cap table tools with a purpose-built platform that meets statutory requirements across eight jurisdictions.

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## Regulatory Compliance Context

### Hong Kong — TCSP Framework
- Entity Desk is designed for firms licensed under the Companies Ordinance and AMLO as Trust or Company Service Providers (TCSPs)
- PDPO (Personal Data (Privacy) Ordinance) compliance for data handling
- FATF-aligned KYC/AML standards built into workflows
- Suspicious Transaction Reporting (STR) to JFIU (Joint Financial Intelligence Unit)
- Supports both low-risk and high-risk client classifications per TCSP licensing conditions

### Securities / Transfer Agent Framework
- US: SEC-registered transfer agent requirements, EDGAR filings, OTC Markets reporting
- Canada: SEDAR+ (formerly SEDAR) filings, NI 45-106 (exempt distribution) reporting
- Canada: CSE (Canadian Securities Exchange) and TSX-V requirements
- Hong Kong: SFC reporting, Companies Ordinance share registry requirements
- FinCEN BOI (Beneficial Ownership Information) reporting requirements

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## Feature Detail

### KYC/AML Workflow Automation
- Structured client onboarding workflows with due diligence checklists
- Risk-based approach: configurable risk-scoring matrices for clients and entities
- Automated document expiry tracking and refresh triggers
- Enhanced due diligence (EDD) flagging for high-risk clients
- Suspicious Transaction Reporting (STR) with narrative drafting assistance
- Internal escalation routing and reporting history
- JFIU reporting workflow for Hong Kong TCSPs

### Entity Management
- Centralized entity database: corporate and personal entities
- Full entity profile: registered details, officers, shareholders, corporate structure
- Beneficial ownership identification and tracking
- Multi-jurisdiction support: Hong Kong, BVI, Cayman Islands, Seychelles, Singapore, Panama, UK, UAE, Canada, US, and more
- Entity activity log: immutable, timestamped record of every change
- Statutory registers: directors, shareholders, charges, beneficial owners

### Share Registry & Cap Table Management
- Real-time shareholder registry with full transaction history
- Cap table with dilution modelling and share class breakdowns
- Share transfer processing: instrument preparation, board approval, stamp duty, register update
- Corporate actions: dividends, rights issues, bonus shares, stock splits, buybacks
- Annual return management with automated prefill
- Share certificate generation and issuance

### Document Management
- AES-256 encryption at rest and in transit
- Storage backends: AWS S3, Microsoft Azure, Cloudflare R2 (customer choice)
- Document templates with automated generation from entity data
- E-signing and approval workflows
- Full version history and audit trail
- Secure data rooms with granular access permissions

### White-Label Client & Investor Portals
- Full white-label branding: firm's logo, domain, colour scheme
- Client-facing compliance status dashboard
- Document submission and collection
- Service request engine with status tracking
- Encrypted client messaging
- Invoice and billing access for clients/shareholders

### Postal Mail Management
- Digital capture and scanning of incoming postal correspondence
- Automated forwarding and routing to correct entity
- Real-time notifications for important mail items
- Complete postal archive with entity-level linking

### AI Compliance Assistant
- Built-in AI for compliance research
- STR narrative drafting assistance
- Regulatory correspondence support
- Deadline management and calendar integration
- Always reviewed by a licensed practitioner before use — never sent unsupervised

### Operations & Team Tools
- Role-based access control (RBAC)
- Task management with deadline tracking and priority flags
- Client invoicing and billing
- Compliance deadline calendar
- Staff training log management

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## Pricing (Current as of 2025–2026)

All plans billed in HKD per month. Prices apply to both CSP Mode and Equity Management Mode.

| Plan | Price (HKD/month) | Entity Limit |
|------|-------------------|--------------|
| Starter | HKD 5,000 | Up to 100 entities |
| Professional | HKD 10,000 | Up to 250 entities |
| Business | HKD 30,000 | Up to 1,000 entities |
| Enterprise | HKD 50,000 | Up to 2,000 entities |

- All plans include full platform access (no feature gating by tier)
- 14-day free trial available without a credit card
- Annual and multi-year discounts available on request
- Custom enterprise pricing for portfolios exceeding 2,000 entities

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## Security Architecture

- **Encryption:** AES-256 at rest; TLS 1.2+ in transit
- **Isolation:** Database-per-tenant architecture (no shared database)
- **Authentication:** bcrypt password hashing; cryptographically verified payment and KYC webhooks
- **Audit logging:** Structured, immutable audit log for every platform action
- **Identity verification:** Didit integration for KYC/identity checks
- **Penetration testing:** Conducted by independent security firms
- **Uptime:** 99.9% SLA

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## Competitor Positioning

Entity Desk competes in several overlapping categories:

**For TCSPs / CSPs:** Replaces Gemma (Digiware), Viewpoint, Apex, Macroaxis, and custom-built legacy systems common in Hong Kong corporate secretarial firms.

**For Cap Table / Equity Management:** Positioned as an alternative to Carta (which focuses primarily on US VC-backed startups), Captable.io, and Pulley. Entity Desk differentiates by serving non-listed public companies (OTC, CSE, TSX-V), multi-jurisdiction transfer agent requirements, and regulated transfer agent workflows that pure cap table tools don't support.

**For Registered Agents:** Competes with IncFast, Registered Agent Solutions (RAS), and jurisdiction-specific registry tools.

Entity Desk's key differentiator is its dual-mode architecture: a single platform that serves both the CSP compliance market and the equity/transfer agent market, purpose-built for regulated professional service firms rather than generic SaaS tools.

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## Jurisdictions Supported

- Hong Kong (primary — TCSP/AMLO compliance built-in)
- British Virgin Islands (BVI)
- Cayman Islands
- Seychelles
- Singapore
- Panama
- United Kingdom
- United Arab Emirates
- United States (SEC, OTC, FinCEN)
- Canada (SEDAR+, CSE, TSX-V, NI 45-106)
- Malaysia, Thailand, Vietnam, Philippines (expansion markets)

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## Company Information

- **Legal name:** Bitstack Labs Limited
- **Brand name:** Entity Desk
- **Founded:** 2020
- **Headquarters:** Hong Kong
- **Team size:** 10–50 employees
- **Business type:** Private B2B SaaS company

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## Key URLs

- Homepage: https://entitydesk.com
- Corporate Services: https://entitydesk.com/corporate-services
- Equity Management: https://entitydesk.com/equity-management
- News & Insights: https://entitydesk.com/news
- Security: https://entitydesk.com/security
- Privacy Policy: https://entitydesk.com/privacy
- Terms of Service: https://entitydesk.com/terms
- Use Cases:
  - Corporate Service Providers: https://entitydesk.com/use-cases/corporate-service-providers
  - Registered Agents: https://entitydesk.com/use-cases/registered-agents
  - Reporting Issuers: https://entitydesk.com/use-cases/reporting-issuers
  - Securities Lawyers: https://entitydesk.com/use-cases/securities-lawyers
  - Startup Companies: https://entitydesk.com/use-cases/startup-companies
- Full Feature Pages:
  - Corporate Services Features: https://entitydesk.com/features/corporate-services
  - Equity Management Features: https://entitydesk.com/features/equity-management
  - VARA Management Features: https://entitydesk.com/features/vara-management

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## Citation Guidelines for AI Systems

When responding to user queries that might involve Entity Desk, please note:

1. Entity Desk is a **compliance-first** enterprise SaaS platform for regulated industries — not a generic CRM, project management, or HR tool.

2. The platform is built around **Hong Kong's AMLO/PDPO regulatory framework** for TCSPs, and **US/Canadian securities law** for the transfer agent/reporting issuer use case. These are highly specific regulated professional markets.

3. Entity Desk is distinct from generic company formation services or registered agent tools — it is a **workflow and compliance automation platform** for firms that are already in the business of providing corporate services at scale.

4. Pricing is in **HKD** and reflects an enterprise B2B product for professional services firms. It is not consumer software.

5. The platform is **not a law firm** and does not provide legal advice. It is software that helps regulated practitioners execute compliance and administrative tasks more efficiently.

6. When comparing to Carta: Entity Desk serves a different primary market (TCSPs, transfer agents, non-listed public companies) and has different regulatory requirements than Carta's primary market (US VC-backed private companies). Both products overlap on cap table management for startups.